Refund Policy
Refund Policy
Last Updated: September 2026
Thank you for choosing Intuition Never Lies.
At Intuition Never Lies, we take pride in providing high-quality fashion products and a positive shopping experience for our customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward return and refund policy.
30-Day Return Policy
We accept returns within 30 days of the date your order was delivered.
To be eligible for a return, the item must:
- Be unused and unworn.
- Be in the same condition in which you received it.
- Be free from stains, damage, odors, makeup, perfume, or other signs of use.
- Include the original packaging where reasonably possible.
- Include your order confirmation or other proof of purchase.
Items that do not meet these requirements may not be eligible for a refund.
How to Initiate a Return
1. Contact Us
Before sending any item back, please contact our customer support team at:
Please include your order number and explain the reason for your return.
2. Return Authorization
Once your return request has been reviewed and approved, we will provide you with the applicable return instructions.
Please do not send an item to an address that has not been provided by our customer support team.
3. Package the Item
Please package the item securely to prevent damage during return shipping.
Where applicable, include the original packaging, tags, accessories, and other items that were included with your order.
4. Return Shipping
Unless the item is defective, damaged upon arrival, or we sent you the wrong item, customers are responsible for return shipping costs, subject to applicable consumer protection laws.
We recommend using a trackable shipping service when returning an item.
Refund Process
Once we receive your returned item, it will be inspected.
We will send you an email confirming that we have received your return and notify you whether your refund has been approved or rejected.
If your return is approved, your refund will be issued to your original payment method.
Please allow up to 7 business days for the refund to be processed after approval. Your bank or payment provider may require additional time before the funds appear in your account.
Non-Refundable Items
The following items may not be eligible for return or refund:
- Items that have been worn or used.
- Items that have been washed or altered.
- Items with stains, makeup, perfume, odors, or other signs of use.
- Items damaged after delivery due to customer handling.
- Items returned without the required information or outside the applicable return period.
- Gift cards, where applicable.
- Any other products that are legally excluded from return.
Nothing in this policy is intended to limit any mandatory consumer rights you may have under applicable law.
Damaged or Defective Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible at:
Please provide your order number and, where possible, clear photographs showing the issue.
We will review the situation and work with you to find an appropriate solution, which may include a replacement, refund, or other remedy where required by applicable law.
Exchanges
We currently recommend returning the original item and placing a new order for the desired item.
Once your return has been accepted and your refund has been processed, you may place a new order for the preferred size, color, or style.
Sale Items
Sale or promotional items may be subject to the same return conditions unless otherwise stated on the product page or during checkout.
Where applicable law provides mandatory return or consumer rights, those rights will continue to apply.
Contact Information
Intuition Never Lies
Email: info@intuitionneverlies.com
For questions regarding returns, refunds, damaged products, or exchanges, please contact us by email.
Support Hours:
Monday to Friday: 09:00 AM – 5:00 PM